critical analysis final

Submit a two-page (minimum) 2-full pages, double spaced, 12 font MS Word document in APA 7th Edition format for the assignment below. Refer to the grading rubric for Critical Analysis assignments.

Use a minimum of two sources in your analysis.

Please use headings and subheading in your analysis.

Teamwork in healthcare is vitally important to patient treatment, care and safety. The better the members of a healthcare team are able to work together, the better they are able to provide the best quality patient care possible. Read the case and answer the questions at the end.

Case: The Silent Majority

As the newly placed manager of the admitting Department, it did not take long to discover that morale in the department had been low for quite some time. As you worked to become acquainted with employees by meeting with each of them alone, you were rapidly inundated with complaints and other evidence of discontent. Most complaints involved problems with administration and the business office and with the loose admitting practices of a few physicians. There also were complaints from the admitting staff about other department members and some thinly veiled charges about admitting personnel who carry tales to administration.

In listening to the problems, you detected a number of common themes. You decided that most misunderstandings could be cleared up by airing the gripes openly with the entire group. You then scheduled a staff meeting and asked all employees to prepare to air their complaints (except those involving specific other staff members) at the meeting. Most employees thought this was a good idea, and several assured you they would speak up. You were encouraged by what you heard; it seemed as though most employees were of a similar mind, indicating something of a team outlook. However, your first staff meeting was extremely brief; when offered the opportunity to air their complaints, nobody spoke.

The results were the same at the next step meeting two weeks later, although in the intervening period you were bombarded with complaints from individuals. This experience left you frustrated because many of the complaints you heard were problems of the group rather than problems of individuals

Questions:

Team Building

1. What is the importance of teams in a healthcare organization?

2. What are the benefits and challenges of teamwork in health care organizations? Provide three or more benefits and challenges.

3. Describe the stages of team building.

Silent Majority

4. What can you do to get this group to open-up about what is bothering them?

5. What should you consider doing to get this Department on track toward becoming an effective team? Identify at two or more significant actions and explain why they should be considered.

6. How would you approach this specific problem the employees who supposedly carry tales to administration?

Use a minimum of two sources in your analysis.

Please use proper heading and subheadings in your analysis.