Case Study Final

Instructions

For your final project assignment, you will incorporate your work and the feedback you received from the two previous assignments to prepare a PowerPoint presentation outlining the actions you believe Gottlieb or your organization’s leader must take in order to lead the way through to next level of sustainability in a highly competitive healthcare marketplace. Refer to the Week 9 assignment description and rubric for detailed instructions as to how to complete this assignment.

Your final case study assignment is due at the end of this week. In order to complete this presentation, you must:

• Describe benchmarking practices that were used in the case study or your chosen organization, and conduct benchmarking research to identify best practices to improve both the clinical and nonclinical practices of the organization.
• Analyze the customer service and satisfaction drivers present in this case study and apply the successful organizational change process.
• Consider the organizational culture, mission, vision, and values and how they affected the overall changes to the organization.
• Determine how the organization considered organizational governance and structure to assure success, timeliness, effectiveness, and efficiency of services.
• Describe measures used to make this assessment and provide your rationale for selecting these measures.

Once you have completed the steps outlined above, use the material you have gathered, along with the feedback you received from your previous case study assignments in Weeks 5 and 7 to prepare a PowerPoint presentation outlining the actions you believe were taken, or were lacking, to demonstrate successful change efforts in the case study provided or in your chosen organization. Be sure to support all of your conclusions with academic references.

Your final presentation should be recorded in Kaltura and be no longer than 15 minutes.

Presentation Tools

You may use Microsoft PowerPoint or any other suitable presentation software to create your slides. If you elect to use an application other than PowerPoint, check with your instructor to avoid potential file compatibility issues.

Use the speaker’s notes section of each slide to develop your talking points and cite your sources, as appropriate. If you need help designing your presentation, you are encouraged to review the various presentation resources provided for this assessment. These resources will help you to design an effective presentation, whether you choose to use PowerPoint or other presentation design software.

Record a voiceover track for your presentation, using Kaltura Media or other technology of your choice.

• If using Kaltura Media, refer to the
• for directions on recording and uploading your video in the courseroom.

Note: You may also use a different program or piece of technology, provided you can still create a presentation with visuals and recorded audio. (Check with your instructor before attempting to use a different program or piece of technology.)

Note: If you require the use of assistive technology or alternative communication methods to participate in this activity, please contact to request accommodations.

Competencies Measured

By successfully completing this assignment, you will demonstrate your proficiency in the following course competencies and rubric criteria:

• Competency 4: Process Management and Organizational Design: Benchmark good processes and practices.
• Conduct benchmarking research to identify best practices to improve both the clinical and nonclinical practices of an organization.
• Analyze customer service and satisfaction drivers.
• Describe costs and revenue implications of proposed best practices.
• Competency 5: Performance Measurement: Use evidence-based approaches to support community wellness.
• Describe measurements selected to assess post-change organizational success.
• Determine how to assess organizational success, timeliness, effectiveness, and efficiency of services after change was implemented.
• Provide a rationale for the selection of specific measurements designed to assess post-change success.
• Competency 6: Communicate effectively using professional standards embracing diversity, equity, and inclusion.
• Communicate effectively by integrating research into written documents that follow APA format and use the consistent grammar, punctuation, and mechanics expected of a healthcare professional.